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OLAPLEX Pro Loyalty Program: Terms and Conditions of Participation

 Last updated: August 24, 2021 (“Effective Date”)


PLEASE READ THESE TERMS AND CONDITIONS OF PARTICIPATION IN THE OLAPLEX PRO LOYALTY PROGRAM CAREFULLY.  BY PARTICIPATING IN THIS PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE.  IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT PARTICIPATE IN THIS PROGRAM.

Notice About Dispute Resolution:  Any disputes relating to the Program are subject to binding arbitration per the Olaplex Online Terms & Conditions.
 

1. Membership Eligibility and Overview
  

1.1. The Olaplex Pro Loyalty Program (“Program”) is offered at the sole discretion of Olaplex, Inc. (“Olaplex,” “we,” “our” or “us”).  The Program is available to individuals, businesses, and/or corporations offering professional salon services and is limited to one account per individual or entity.  Individuals, businesses, and/or corporations who have a valid physical United States mailing address (including its territories and possessions), and who provide and maintain a valid e-mail address are eligible to become members. If you are an individual, you must also be at least 18 years or older to become a member. We reserve the ability to refuse to create an account for any reason.  Employees of Olaplex and its affiliates, and such employees’ family members (e.g., immediate family members residing in the same household as the employee) are not eligible to participate in the Program. 


1.2. By joining the Program and becoming a Program member, you (individually and collectively, “you,” “your,” or “Member”) agree that you have read, understood and agree to be bound by these Program Terms and Conditions of Participation (“Program Terms”).  We may update the Program Terms from time to time.  When we do, we will post the updates here.  We also will provide notice via email to any then-current Members at the email address they have provided in connection with the Program.  Continued participation after the effective date of any changes constitutes acceptance of the updated Program Terms. These Program Terms do not alter in any way the terms or conditions of any other agreement you may have with us, including any agreement for products or services.  By enrolling in the Program, you also agree to be bound by our website Terms & Conditions and our website Privacy Policy, which are incorporated herein by reference.  If you do not agree to these Program Terms, our website Privacy Policy and our website Terms & Conditions, you cannot participate in the Program. The Program is void where prohibited by law.

 

2. Program Enrollment
  

2.1. Eligible individuals or entities may enroll in the Program through one of the following options:

2.1.1. Visit www.pro.olaplex.com (the “Site”) and follow the Program prompts to register for the Program;

2.1.2. By contacting Olaplex Customer Service at 1-800-665-4086, requesting to register for the Program, and accepting these Program Terms on the Site; or

2.1.3. Visit any local participating Olaplex partner retail location or online website (“Olaplex Distributor”), which for purposes of the Program means any participating Olaplex distributors located in the United States, and tell an associate you would like to register for the Program or register on the Olaplex Distributor’s website.  The most current list of participating Olaplex Distributors can be found here:

2.2. You are required to provide your full name, mailing address, and e-mail address, in order to enroll. Additionally, we will also collect and store the history of your prior and future purchases of Olaplex products from Olaplex Distributors. If you enroll at the Site, you must create a password in order to enroll. You are solely responsible for maintaining the accuracy of your account information and for updating it as required. You may update your personal information through your account on the Site or by contacting Olaplex Customer Service at 1-800-665-4086.

2.3.  In the event of a dispute over the identity of the individual enrolling as a Member or on behalf of an entity, the individual will be deemed to be the authorized account holder of the e-mail address submitted at the time of enrollment.  For purposes of these Program Terms, the "authorized account holder" is the natural person or entity who is assigned to the submitted e-mail address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address.

 

3. How the Program Works and Program Benefits
  

3.1. The Program is a way in which we reward and thank our loyal customers for purchasing our products.  Program rewards are earned upon spending defined amounts on qualifying Olaplex products during the applicable period of time. A list of designated tiered rewards and the necessary purchase amount for each tier of rewards can be found in the FAQs, which we may update from time to time.  Purchases made at (1) the Site; and (2) from participating Olaplex Distributors are eligible for the Program. For your purchase to qualify for the Program, you must be enrolled in the Program and (a) you must purchase on the Site with the same name and e-mail address that is linked to your Program account; or (b) you must purchase with the same name and e-mail address linked to your Program account when making your purchase at a participating Olaplex Distributor’s locations or websites.  Failure to present your name and e-mail address at time of purchase may result in your purchase not counting toward earning a reward. Opportunities to earn rewards will be posted on the Site or may be published through other media (e.g., in-store, in marketing communications, social media, etc.).  Visit our FAQs to learn more about earning and receiving rewards.

3.2. Members earn rewards based on the total amount spent on qualifying merchandise purchases at (1) the Site; and (2) from participating Olaplex Distributors. Qualifying purchases include both regular-priced and sale Olaplex merchandise, and exclude sales tax, promotions (unless otherwise specified by us) state fees, shipping charges, delivery charges or other excluded purchases or charges specified by us from time-to-time.  Purchases of Olaplex Gift Cards and Olaplex eGift Cards (or gift cards offered by Olaplex Distributors) also do not count, but purchases made using Olaplex Gift Cards and Olaplex eGift Cards for a qualifying Olaplex purchase do count. 

3.3. Purchases made online or in person at retail stores/distributors that do not participate in the Program do not qualify for the Program.

3.4. Rewards may not be shared or combined by members.  Only the member paying for the products may accumulate rewards.  We reserve the right to monitor the number of accounts per household (or entity) and refuse, merge or close additional or duplicate accounts at any time. 

3.5. Purchase balances credited to your Program account will be decreased or reversed, as applicable, if part or all of the purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these Program Terms as determined by us in our sole discretion.  The sale, barter, transfer, donation, auction or assignment of any rewards offered through the Program, other than by us, is expressly prohibited. Any applicable tax liabilities resulting from rewards earned or awarded under the Program are the responsibility of the Member.

3.6. Rewards cannot be exchanged or returned for other rewards, another product, a discount on purchases or a monetary refund except when expressly permitted by us in our sole discretion.

3.7. We are not responsible for rewards lost or redeemed due to fraudulent activity by you or any third party. We are not responsible for rewards that are lost, stolen or otherwise destroyed.

3.8.  We reserve the right to place limits on the number of purchases or activities that are eligible for the Program, the number or types of rewards you may receive in a given time period or for the duration of the Program, and/or any combination thereof.

3.9. It may take up to four (4) to five (5) weeks for eligible purchases to post to your Program account.  Purchases only count toward a reward after posting to your Program account, regardless when the purchase(s) occurred and even if this means the purchase counts toward a later Calculation Period as described in the FAQs. Please contact Olaplex Customer Service for an update on your purchase history and/or questions about your online account. We are not responsible for failure, delay or error by a Olaplex Distributor in notifying us of rewards to be credited. If you have concerns that a purchase or other activity was not properly applied to your account, you should contact Olaplex Customer Service at 1-800-665-4086 or email [email protected]. You must specify your name and e-mail address linked to your Program account, the date of the Program activity, and the issue(s) you encountered.  You must contact Olaplex Customer Service via e-mail or telephone within sixty (60) days of the date the purchase or other Program activity took place, or no rewards will be credited.  We are not responsible for late notifications about purchases or other Program activities not being credited to an account.

3.10. At an Olaplex Distributor’s location or website, you may be required to agree to additional terms of use, provide your account information to the third-party merchant and/or authorize the Olaplex Distributor to share information about you with Olaplex. Olaplex Distributors that participate in the Program are not affiliated with Olaplex and are not sponsors or co-sponsors of the Program. Olaplex Distributors are subject to change without notice. Olaplex Distributors are responsible for the quality and performance of any products or services they provide. Olaplex is not responsible for any aspects of the products and services provided by participating Olaplex Distributors.

 

4. Marketing Communications
  

4.1. By enrolling in the Program, you will be automatically subscribed to receive and consent to receive Program related e-mails, including Program marketing e-mails. 

4.2. You may opt-out of receiving Program marketing e-mails at any time by following the instructions provided in the email or as otherwise provided in the Olaplex Privacy Statement, but operational e-mails will still be sent to you as they relate to your membership in the Program.  Examples of these include, but are not limited to, a redemption confirmation e-mail, a profile update e-mail, or other communications that relate to your account.  If you terminate your Program membership, you will no longer receive Program-related communications.

 

5. Termination and Modification
  

5.1. The Program and its benefits are offered at our sole discretion.  We may, in our discretion, cancel, modify, restrict or terminate these Program Terms and/or the Program or any aspect or feature of the Program at any time, even though such changes may affect the value of rewards or benefits already accumulated or earned.   When we do, we will post the updates here.  We also will provide notice via email to any then-current Members at the email address they have provided in connection with the Program.  Continued participation after the effective date of any changes constitutes acceptance of the updated Program Terms.

5.2. We reserve the right to, at any time, in our sole discretion: (1) exclude you from participation in the Program; (2) discontinue your participation in the Program; and/or (3) suspend or audit your membership account for any amount of time without prior notice.  Any suspected abuse of the Program, failure to follow any Program Terms, illegal activity, fraud, misrepresentation or other conduct inconsistent with these Program Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent other unauthorized use of any Program rewards, cards, credits, vouchers, coupons and/or certificates, may result in the revocation of your membership and make you ineligible for further participation in the Program.  If your membership is revoked, any rewards or benefits in your account will automatically expire and your access to the Program and features will automatically terminate. If we suspect illegal activity, fraud, misrepresentation, abuse or violation of these Program Terms, we also reserve the right to take appropriate legal action, in our sole discretion.

5.3. If you decide you no longer want to be a part of the Program, you may terminate your membership at any time by contacting Olaplex Customer Service at 1-800-665-4086.

 

6. Disclaimer of Warranties; Limitation of Liability
  

6.1. NEITHER OLAPLEX NOR OUR PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS OR THE PROGRAM OR ANY OF THE REWARDS OR BENEFITS ASSOCIATED WITH THE PROGRAM INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.


6.2. YOU AGREE THAT NEITHER OLAPLEX NOR OUR PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE RESPONSIBLE OR LIABLE IN CONTRACT, WARRANTY OR IN TORT (INCLUDING NEGLIGENCE) FOR ANY (A) INTERRUPTION OF BUSINESS; (B) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE PROGRAM; (C) DATA NON-DELIVERY, LOSS, THEFT, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (D) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF THIRD PARTY LINKS ON THE SITE OR USE OF ANY REWARD OR BENEFIT OF THE PROGRAM; (E) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES; (F) ANY INACCURACIES OR OMISSIONS IN PROGRAM CONTENT; OR (G) EVENTS BEYOND OUR REASONABLE CONTROL. WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED.


6.3. FURTHER AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW
 NEITHER OLAPLEX NOR OUR PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE PROGRAM OR AND YOUR PARTICIPATION THEREIN, WHETHER IN CONTRACT, WARRANTY OR IN TORT (INCLUDING NEGLIGENCE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY FOR SUCH CLAIMS EXCEED ONE HUNDRED DOLLARS ($100.00).  For New Jersey Residents, nothing herein restricts the ability to recover damages, costs or attorneys’ fees where mandated by statute.


6.4. YOU AGREE THAT NO CLAIMS OR ACTION IN CONTRACT, WARRANTY OR IN TORT (INCLUDING NEGLIGENCE) ARISING OUT OF, OR RELATED TO, YOUR PARTICIPATION IN THE PROGRAM, USE OF ANY REWARDS OR OTHER BENEFIT OR THESE PROGRAM TERMS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE. IF YOU ARE DISSATISFIED WITH THE PROGRAM, TERMINATION OF YOUR MEMBERSHIP IN THE PROGRAM IS YOUR SOLE REMEDY. WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU.

 

7. Indemnification
  

You agree to defend, indemnify and hold us, our parent companies, subsidiaries, affiliates, partners, licensors, officers, directors, employees, and agents harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your participation in the Program in violation of any law, rule, regulation or these Program Terms.
 

8. Privacy
  

The personal information collected from you in connection with the Program, including but not limited to purchases made in connection with your Program membership, will be used and disclosed by us in accordance with the Olaplex Privacy Policy

 

9. Contact Us
  

For information about the Program and your membership, contact Olaplex Customer Service at 1-800-665-4086 from within the U.S., or via e-mail at [email protected], or your local Olaplex Distributor.  We are not responsible for requests or correspondence lost or delayed in the mail or over the Internet.